PRIVACY POLICY, GDPR NOTICE & TRAVEL SERVICES DISCLAIMER
AWESOME BRAZIL HOLIDAYS
A trading brand of TIMBU TRAVELTEC BRASIL, LTDA.
Legal Entity: TIMBU TRAVELTEC BRASIL, LTDA.
Registered Address: Rua Doutor Luiz Felipe Câmara, 55, CEP 59.064-200, Lagoa Nova, Natal/RN, Brazil
Country: Brazil
Last Updated: 7 August 2026

1. ABOUT THIS POLICY
This Privacy Policy, GDPR Notice and Travel Services Disclaimer ("Policy") explains how AWESOME BRAZIL HOLIDAYS, a trading brand operated by TIMBU TRAVELTEC BRASIL, LTDA. ("Awesome Brazil Holidays", "we", "us" or "our"), collects, uses, stores, shares and protects personal information.
It also explains important terms applicable to the use of our website, travel consultancy, travel planning, booking, tour packages, excursions, retreats, expeditions, accommodation arrangements, transportation arrangements, activities and other travel-related services.
TIMBU TRAVELTEC BRASIL, LTDA. is a company legally established in Brazil and operates Awesome Brazil Holidays as its commercial brand.
By accessing our website, requesting a quotation, communicating with us, making a booking or purchasing our services, you acknowledge that you have read and understood this Policy.
Where applicable, additional booking conditions, supplier terms, cancellation policies, insurance conditions and specific terms relating to an individual itinerary or service may also apply.
PART I — PRIVACY POLICY

2. DATA CONTROLLER
For the purposes of Brazilian data protection legislation, including the Lei Geral de Proteção de Dados Pessoais — LGPD (Law No. 13.709/2018), the data controller responsible for the processing described in this Policy is:
TIMBU TRAVELTEC BRASIL, LTDA.
Trading as AWESOME BRAZIL HOLIDAYS
Rua Doutor Luiz Felipe Câmara, 55
CEP 59.064-200
Lagoa Nova, Natal/RN
Brazil
For privacy-related enquiries, requests or complaints, please contact:
Privacy / Data Protection Contact: commercial@awesomebrazil.com
Where required by applicable law, the company will designate an appropriate Data Protection Officer / Data Protection Contact ("Encarregado") and publish the relevant contact details.

3. WHAT PERSONAL DATA WE MAY COLLECT
Depending on the services requested, we may collect and process information including:
3.1 Identification and contact information

• Full name;

• Date of birth;

• Nationality;

• Gender where necessary for a specific service;

• Email address;

• Telephone/mobile number;

• Residential or billing address;

• Emergency contact information;

• Passport or identity-document information where required;

• Visa or immigration information where necessary for travel arrangements.

3.2 Travel information
We may process:

• Travel dates;

• Destinations;

• Flight information;

• Accommodation information;

• Booking references;

• Tour and excursion information;

• Transportation requirements;

• Preferred activities;

• Special travel requests;

• Travel companions and group information.

3.3 Payment and transaction information
Where necessary to arrange or administer a booking, we may process:

• Payment status;

• Transaction information;

• Billing information;

• Invoice information;

• Information relating to refunds, cancellations or chargebacks.

Where payments are processed by third-party payment providers, card details may be collected and processed directly by those providers rather than stored by us.
3.4 Special or sensitive information
Travel arrangements may occasionally require information that is considered sensitive or special-category information under applicable legislation.
This may include, where relevant:

• Medical or health-related information;

• Mobility or accessibility requirements;

• Allergies;

• Dietary requirements where they may reveal health or religious information;

• Emergency medical information;

• Information necessary for travel insurance;

• Information relating to participation in physically demanding activities or expeditions.

We will only request or process such information when reasonably necessary for the relevant service, safety, legal obligation, insurance requirement or another lawful purpose.
Where applicable, we will obtain the appropriate consent or rely on another lawful basis permitted by applicable data protection legislation.
You should not provide sensitive information that is unnecessary for the provision of the requested service.

4. HOW WE COLLECT INFORMATION
We may collect information:

• Directly from you;

• Through our website;

• Through enquiry or quotation forms;

• By email;

• By telephone;

• Through messaging applications;

• Through social media channels;

• During booking procedures;

• Through travel documents provided by you;

• From travel companions or group organisers where legitimately provided;

• From airlines, hotels, insurers, local operators or other suppliers where necessary to administer your booking;

• From payment providers and other service providers involved in your transaction.

5. WHY WE USE YOUR PERSONAL DATA
We may use personal information for purposes including:
5.1 Providing travel services
To:

• Prepare quotations;

• Design itineraries;

• Make reservations;

• Arrange flights;

• Arrange accommodation;

• Arrange transfers and transportation;

• Book excursions and activities;

• Organise tours, retreats and expeditions;

• Coordinate local guides and suppliers;

• Arrange travel insurance;

• Assist with visa-related procedures;

• Communicate itinerary information;

• Provide customer support.

5.2 Contractual and administrative purposes
To:

• Enter into and perform travel contracts;

• Process payments;

• Issue invoices and booking documents;

• Manage cancellations and amendments;

• Process refunds where applicable;

• Communicate changes to travel arrangements;

• Maintain appropriate business records.

5.3 Safety and risk management
Where necessary, information may be processed to:

• Assess requirements relating to activities or expeditions;

• Coordinate emergency assistance;

• Communicate relevant information to local operators;

• Facilitate emergency medical assistance;

• Meet insurance requirements;

• Protect travellers, staff and suppliers.

5.4 Legal and regulatory compliance
We may process information where necessary to:

• Comply with applicable laws;

• Respond to lawful requests from competent authorities;

• Meet accounting, tax or regulatory obligations;

• Prevent fraud or misuse;

• Establish, exercise or defend legal claims.

5.5 Marketing
Where permitted by applicable law, we may use contact information to send:

• Travel offers;

• New itineraries;

• Destination information;

• Newsletters;

• Promotional communications;

• Events and travel opportunities.

Where consent is required, we will request it.
You may unsubscribe from marketing communications at any time.

6. LEGAL BASES FOR PROCESSING
Depending on the circumstances, we may process personal data on the basis of one or more lawful grounds permitted by applicable legislation.
Under the LGPD, these may include, among others:

• Consent;

• Compliance with a legal or regulatory obligation;

• Execution of a contract or preliminary contractual procedures;

• Exercise of rights in legal or administrative proceedings;

• Legitimate interests, where applicable and balanced against the rights of the data subject;

• Protection of life or physical safety;

• Credit protection where legally applicable.

For individuals protected by the GDPR, processing may additionally rely on applicable GDPR legal bases, including:

• Consent;

• Performance of a contract;

• Compliance with a legal obligation;

• Protection of vital interests;

• Legitimate interests;

• Other lawful bases applicable under the GDPR.

Where consent is used as the legal basis, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. SHARING PERSONAL DATA WITH THIRD PARTIES
As a travel agency, we may need to disclose relevant personal information to third parties in order to provide the services requested.
These may include:

• Airlines;

• Hotels and accommodation providers;

• Local tour operators;

• Destination management companies;

• Tour guides;

• Transportation companies;

• Transfer providers;

• Cruise companies;

• Activity and excursion providers;

• Travel insurance companies;

• Visa and immigration service providers;

• Payment processors;

• Technology and booking platforms;

• Professional advisers;

• Legal, accounting or auditing providers;

• Government authorities where legally required;

• Emergency service providers where necessary.

We only seek to provide information that is reasonably necessary for the relevant purpose.
Third-party providers may have their own privacy policies and terms. We recommend that you review the privacy information of any third-party provider whose services form part of your booking.

8. INTERNATIONAL DATA TRANSFERS
Because Awesome Brazil Holidays organises international travel and works with suppliers in different countries, your personal information may need to be transferred internationally.
For example, information may need to be shared with:

• Airlines located outside Brazil;

• Hotels outside Brazil;

• International insurance providers;

• Overseas tour operators;

• Destination management companies;

• Local guides and activity providers;

• International technology or payment providers.

International transfers will be conducted in accordance with applicable data protection legislation.
Under Brazilian law, international transfers are subject to the LGPD and the applicable regulations issued by the Brazilian National Data Protection Authority (ANPD).
Where GDPR applies, transfers of personal data outside the European Economic Area will be carried out using an appropriate mechanism permitted under Chapter V of the GDPR, where required, such as an adequacy decision, appropriate safeguards, standard contractual clauses or another lawful transfer mechanism.

9. GDPR — EUROPEAN UNION / EUROPEAN ECONOMIC AREA
9.1 When the GDPR may apply
Although TIMBU TRAVELTEC BRASIL, LTDA. is established in Brazil, the General Data Protection Regulation (EU) 2016/679 ("GDPR") may apply to certain processing activities involving individuals in the European Union or European Economic Area.
This may include situations where we offer travel services to individuals located in the EU/EEA or otherwise fall within the territorial scope of Article 3 of the GDPR.
The applicability of the GDPR depends on the circumstances of the processing and is assessed in accordance with applicable law.
9.2 Your GDPR rights
Where the GDPR applies, you may have the following rights, subject to applicable legal conditions and limitations:

• Right to be informed about the processing of your personal data;

• Right of access;

• Right to rectification;

• Right to erasure ("right to be forgotten");

• Right to restriction of processing;

• Right to data portability;

• Right to object to certain processing;

• Right to withdraw consent where processing is based on consent;

• Rights relating to automated decision-making and profiling, where applicable;

• Right to lodge a complaint with a competent data protection supervisory authority.

Some of these rights are not absolute and may be subject to legal exceptions.
For example, we may be required to retain certain information to comply with legal, accounting, tax, contractual or other regulatory obligations.
9.3 Exercising GDPR rights
If you believe the GDPR applies to your personal data and wish to exercise any of your rights, contact:
Privacy / Data Protection Contact:
[INSERT PRIVACY EMAIL]
Please provide sufficient information for us to identify you and understand your request.
We may request reasonable additional information to verify your identity and protect your personal information against unauthorised disclosure.
We will respond within the period required by applicable law.
9.4 EU representative
Where required by Article 27 GDPR, TIMBU TRAVELTEC BRASIL, LTDA. will appoint an appropriate representative within the European Union and publish the representative's details in this Privacy Policy.
EU Representative: [INSERT IF REQUIRED]

10. COOKIES AND ONLINE TECHNOLOGIES
Our website may use cookies and similar technologies for purposes including:

• Website functionality;

• Security;

• Analytics;

• Performance monitoring;

• Understanding how visitors use our website;

• Improving our services;

• Marketing and advertising, where permitted.

Where legally required, non-essential cookies will only be activated after obtaining the appropriate consent.
You may manage cookies through your browser settings and, where available, our cookie-management tool.
Some website features may not function correctly if certain cookies are disabled.

11. DATA SECURITY
We implement reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;

• Accidental loss;

• Destruction;

• Alteration;

• Unauthorised disclosure;

• Other unlawful or unauthorised processing.

However, no internet transmission, electronic storage system or communication method can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing and administering travel services;

• Meeting contractual obligations;

• Complying with legal, accounting and tax requirements;

• Resolving disputes;

• Establishing or defending legal claims;

• Maintaining appropriate business records.

Different categories of information may therefore be retained for different periods.
When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable and legally permitted.

13. CHILDREN AND MINORS
Travel bookings may involve children and minors.
Where personal information relating to a minor is provided, the person providing the information represents that they have the appropriate authority to provide it and to consent to its processing where consent is required.
We do not knowingly collect unnecessary personal information from children.
Where information about a minor is necessary for travel arrangements, we will process it only to the extent reasonably required for the relevant service, legal requirement, safety purpose or other lawful basis.

14. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, content or policies of websites that we do not operate.
You should review the privacy policies and terms of any third-party website or service before providing personal information.

15. YOUR RESPONSIBILITY FOR INFORMATION PROVIDED
You are responsible for ensuring that information provided to Awesome Brazil Holidays is accurate, complete and up to date.
In particular, you should ensure that:

• Names correspond correctly with travel documents;

• Passport information is accurate;

• Dates of birth are correct;

• Visa information is accurate;

• Emergency-contact information is current;

• Health or accessibility information relevant to a booking is accurately communicated.

We are not responsible for consequences arising from inaccurate, incomplete or outdated information supplied by a traveller.
PART II — TRAVEL SERVICES DISCLAIMER

16. ROLE OF AWESOME BRAZIL HOLIDAYS
Awesome Brazil Holidays operates as a travel agency and travel service organiser/intermediary, depending on the specific service purchased.
Our services may include the planning, arrangement, booking, coordination and/or intermediation of travel services supplied by independent third parties.
These suppliers may include airlines, hotels, transport companies, local operators, guides, activity providers, insurance companies and other tourism businesses.
Unless expressly stated otherwise in a specific booking agreement, Awesome Brazil Holidays does not own, operate or directly control every third-party service included in an itinerary.

17. THIRD-PARTY SUPPLIERS
Travel services may be provided by independent third-party suppliers.
Each supplier may have its own:

• Terms and conditions;

• Cancellation policies;

• Refund rules;

• Safety procedures;

• Operating requirements;

• Liability limitations;

• Insurance requirements;

• Passenger conditions;

• Age restrictions;

• Health requirements.

Where applicable, the supplier's terms may form part of the contract governing that particular service.
Travellers are responsible for complying with reasonable instructions, safety requirements and terms imposed by suppliers.

18. ITINERARIES AND TRAVEL INFORMATION
Information published on our website, brochures, social media, advertisements or other promotional materials is intended to provide general information about our travel products and destinations.
Travel conditions can change.
Examples include:

• Flight schedules;

• Hotel availability;

• Opening hours;

• Weather;

• Road conditions;

• River conditions;

• Access restrictions;

• Government regulations;

• Environmental conditions;

• Local operating conditions;

• Entrance fees;

• Transport schedules;

• Safety restrictions.

Accordingly, itineraries may need to be modified where reasonably necessary because of operational, safety, weather, environmental, governmental or other circumstances beyond our reasonable control.
Where a material change is necessary, we will seek to provide an appropriate alternative or otherwise deal with the matter in accordance with the applicable booking terms and mandatory consumer protection laws.

19. ADVENTURE, EXPEDITIONS AND PHYSICALLY DEMANDING ACTIVITIES
Certain Awesome Brazil Holidays experiences may involve inherent risks.
These may include:

• Trekking;

• Hiking;

• Mountain expeditions;

• Jungle or rainforest activities;

• River activities;

• Boat transportation;

• Remote-area travel;

• Wildlife encounters;

• Water sports;

• Kitesurfing;

• Diving or snorkelling;

• Cycling;

• Off-road transportation;

• Camping;

• Activities in areas with limited medical or communications infrastructure.

Participation in such activities may involve risks including injury, illness, accident, loss of property, adverse weather, environmental hazards, transportation incidents and delayed access to medical assistance.
Travellers must assess whether an activity is appropriate for their physical condition and experience.
Where a supplier requires a medical certificate, health declaration, waiver or other documentation, the traveller must comply with that requirement.
Awesome Brazil Holidays may refuse or suspend participation in an activity where we reasonably believe that participation would present an unacceptable risk to the traveller, other participants, staff or suppliers.

20. REMOTE DESTINATIONS AND EMERGENCY SERVICES
Some itineraries may take place in remote areas where:

• Medical facilities are limited;

• Mobile telephone coverage may be unavailable;

• Internet access may be unavailable;

• Evacuation may take significant time;

• Weather may prevent transportation;

• Roads or waterways may become temporarily inaccessible;

• Emergency assistance may be delayed.

Travellers should take these conditions into account before booking.
Where appropriate, travellers should obtain comprehensive travel insurance covering medical treatment, emergency assistance, evacuation, repatriation, cancellation and other relevant risks.

21. TRAVEL INSURANCE
Travel insurance is strongly recommended and may be mandatory for certain tours, activities, destinations or suppliers.
Unless expressly stated in writing, travel insurance is not automatically included in a booking.
Where insurance is included or arranged through Awesome Brazil Holidays, the insurance contract is between the traveller and the relevant insurance provider, subject to that provider's policy wording, exclusions, conditions and limitations.
Awesome Brazil Holidays is not the insurer and does not determine whether a particular claim is covered.
Travellers are responsible for reviewing the insurance policy before travel.

22. PASSPORTS, VISAS AND ENTRY REQUIREMENTS
Travellers are responsible for ensuring that they possess:

• A valid passport;

• Required visas;

• Required permits;

• Required vaccinations or health documentation where applicable;

• Any other documents required by the relevant authorities.

Awesome Brazil Holidays may provide general assistance or information concerning visa and entry requirements, but ultimate responsibility for satisfying immigration and border requirements remains with the traveller unless a specific service agreement expressly provides otherwise.
Entry requirements may change without notice.
Travellers should verify requirements with the relevant government authorities, embassies or consulates before departure.

23. FLIGHTS AND AIRLINE SERVICES
Air transportation is subject to the terms and conditions of the relevant airline and applicable aviation laws and regulations.
Flight schedules, routes, aircraft, departure times and other operational details may change.
Airlines may cancel, delay, reroute or otherwise modify flights for reasons including weather, technical issues, operational requirements, air-traffic restrictions, strikes, governmental measures or other circumstances.
Where Awesome Brazil Holidays acts as an intermediary, the airline remains responsible for the operation of the flight and the rights and obligations applicable to the passenger under the relevant airline conditions and mandatory law.

24. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL
Neither Awesome Brazil Holidays nor a relevant supplier shall be responsible to the extent that performance is prevented, delayed or materially affected by circumstances beyond reasonable control, subject always to applicable mandatory law.
Such circumstances may include:

• Natural disasters;

• Severe weather;

• Flooding;

• Wildfires;

• Epidemics or pandemics;

• Government restrictions;

• Political instability;

• Civil unrest;

• War or terrorism;

• Strikes;

• Transport disruptions;

• Airport or border closures;

• Significant infrastructure failures;

• Acts of government;

• Other extraordinary or unforeseeable events.

Where such circumstances occur, we will seek to assist travellers and suppliers in finding reasonable alternatives, subject to availability and applicable booking conditions.

25. LIMITATION OF LIABILITY
Nothing in this Policy is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Subject to mandatory consumer protection and other applicable legislation, Awesome Brazil Holidays shall not be responsible for losses arising solely from the acts, omissions, negligence, insolvency, cancellation, delay or failure of an independent third-party supplier where such responsibility legally rests with that supplier.
Nothing in this Policy excludes liability for matters that cannot lawfully be excluded or limited under applicable law, including applicable statutory consumer rights.
Where Awesome Brazil Holidays is legally responsible for a loss, liability shall be determined in accordance with the applicable law and the specific contractual terms governing the relevant service.

26. CONSUMER RIGHTS
Nothing in this Policy is intended to remove, restrict or waive any mandatory rights granted to consumers by applicable legislation.
For Brazilian consumers, applicable Brazilian legislation may include, depending on the circumstances:

• The Brazilian Consumer Protection Code;

• The Brazilian Tourism Law;

• Applicable legislation governing travel agencies and tourism services;

• Other applicable federal, state or municipal regulations.

Where a traveller is protected by mandatory consumer legislation in another jurisdiction, those mandatory rights may also apply where legally required.

27. BOOKINGS AND SPECIFIC TERMS
A quotation does not necessarily constitute a confirmed booking.
A booking becomes confirmed only when the applicable confirmation, payment and contractual requirements have been satisfied.
The specific terms applicable to a booking may include:

• Price;

• Payment schedule;

• Deposit requirements;

• Cancellation fees;

• Refund conditions;

• Amendment fees;

• Minimum participant requirements;

• Supplier conditions;

• Travel insurance requirements;

• Activity-specific requirements.

Where specific booking conditions conflict with this general Policy, the specific contractual terms will govern the relevant service to the extent permitted by applicable law.

28. PRICES AND AVAILABILITY
Prices and availability may change until a booking is confirmed.
Unless expressly stated otherwise, prices may be subject to:

• Availability;

• Currency fluctuations;

• Airline or supplier price changes;

• Taxes or government charges;

• Exchange-rate variations;

• Seasonal pricing;

• Changes in supplier costs.

The final price and inclusions will be stated in the applicable quotation, invoice or booking confirmation.

29. WEBSITE CONTENT
We make reasonable efforts to ensure that information published on our website is accurate and current.
However, we do not guarantee that every description, photograph, map, price, schedule, availability statement or other information will always be complete, accurate or current.
Photographs and descriptions may be illustrative and may not represent exact conditions at the time of travel.

30. INTELLECTUAL PROPERTY
Unless otherwise stated, website content, including:

• Text;

• Logos;

• Brand names;

• Graphics;

• Photographs;

• Videos;

• Designs;

• Itineraries;

• Marketing materials;

is owned by or licensed to TIMBU TRAVELTEC BRASIL, LTDA. / Awesome Brazil Holidays or its respective licensors.
Such material may not be reproduced, copied, modified, distributed or commercially exploited without appropriate authorisation, except where permitted by applicable law.

31. GOVERNING LAW AND JURISDICTION
This Policy and the relationship between Awesome Brazil Holidays and its customers shall be interpreted in accordance with applicable Brazilian law, without prejudice to mandatory consumer protection rights that may apply to a traveller under the laws of another jurisdiction.
Any dispute shall be subject to the jurisdiction determined under applicable law and, where applicable, mandatory consumer-protection rules.
Nothing in this clause prevents a consumer from exercising mandatory rights available under applicable legislation.

32. CHANGES TO THIS POLICY
We may update this Policy from time to time to reflect:

• Changes in legislation;

• Regulatory requirements;

• Changes in our services;

• Changes in technology;

• Changes in our business practices;

• Changes in our privacy and security procedures.

The updated version will be published on our website with its effective or updated date.

33. CONTACT US
For questions concerning this Privacy Policy, GDPR, LGPD, personal data or travel-service matters, please contact:
AWESOME BRAZIL HOLIDAYS
A trading brand of TIMBU TRAVELTEC BRASIL, LTDA.
Registered Address:
Rua Doutor Luiz Felipe Câmara, 55
CEP 59.064-200
Lagoa Nova
Natal/RN
Brazil
Privacy / Data Protection: [INSERT PRIVACY EMAIL]
General Travel Enquiries: [INSERT GENERAL EMAIL]
Website: [INSERT WEBSITE]

34. ACKNOWLEDGEMENT
By using our website, requesting our services, making a booking or participating in an experience organised or arranged by Awesome Brazil Holidays, you acknowledge that you have had the opportunity to review this Policy and the applicable booking conditions.
Where consent is legally required, your consent will be obtained separately and will not be inferred merely from your use of the website.
This Policy does not replace the specific terms and conditions applicable to an individual booking, travel package, expedition, insurance policy, airline ticket, accommodation reservation or other third-party service.